The Small Print

Refund Policy

Last updated: July 2026

This policy explains when deposits and payments to Atlas Autoarmour are refundable. It sits alongside our Terms & Conditions and does not affect your statutory rights as a consumer.

1. Deposits

• Deposits confirm your booking and reserve studio time and materials for your vehicle.
• Cancel with 48 hours' notice or more and any deposit is refunded in full, or transferred to a new date — your choice.
• Cancellations with less than 48 hours' notice, or failure to arrive on the day, may result in the deposit being retained, as the studio time and any materials ordered for your job cannot usually be recovered.
• If we cancel or rearrange a booking, your deposit is always fully transferable or refundable — whichever you prefer.

2. Custom Materials

• Some jobs require materials ordered specifically for your vehicle — for example a particular vinyl colour, printed branding graphics or pre-cut PPF patterns.
• Once such materials have been ordered, their cost may be non-refundable even where the rest of a deposit is returned. We'll always tell you before ordering anything bespoke.

3. Completed Work

• Because our services are carried out on your vehicle and tailored to it, completed work cannot be "returned" — so refunds on completed services are not generally available.
• Instead, every installation carries our workmanship guarantee: if there is a genuine fault with the work (such as lifting edges within the settling period), contact us within 7 days of collection and we will inspect the vehicle and put it right at no cost.
• Where a fault cannot be rectified, we will discuss an appropriate partial or full refund with you directly.

4. Training Courses

• Course deposits are refundable with 7 days' notice or more, or transferable to a new date free of charge.
• Cancellations with less than 7 days' notice may forfeit the deposit, as one-on-one course places cannot usually be re-filled at short notice.
• Once a course has begun, fees for that day are non-refundable.

5. How Refunds Are Paid

• Approved refunds are returned to the original payment method within 5–10 working days.
• We'll confirm every refund in writing (message or email) so you have a record.

6. Your Statutory Rights

Nothing in this policy limits your rights under the Consumer Rights Act 2015 — including the right to work carried out with reasonable care and skill. If you believe work falls short of that standard, contact us and we will resolve it.

Contact

Atlas Autoarmour
41 Lammermoor Avenue, Abbotsford Business Park, Falkirk, FK2 7ZS
Phone / WhatsApp: 07535 323414